Skip to main content
Continue shopping
Home
Knowledge base
Log return
Send email
Login
Knowledge base
All
Articles
Recent Searches
Clear all
No recent searches
Popular Articles
Articles
View all
Topics
View all
Tickets
View all
Sorry! nothing found for
Knowledge base
Delivery & Collection
Where is my order?
Where is my order, can I track it?
Why do I still see items in my cart after I've purchased them?
How long does delivery take?
View all 7
What are the shipping options and costs?
What are the shipping options and what do they cost?
What is your collection policy?
What is your delivery policy?
View all 8
Can I cancel or change my order?
How do I cancel my order?
How can I update my personal details on my order?
Can I make changes to my order?
View all 6
Collect help
Can I collect all my items at the same time?
I haven't received my collection OTP. What do I do?
Why am I getting multiple collection OTPs?
View all 8
Returns and Refunds
How do returns work?
What is your return policy?
Log a return
How do I return an item?
View all 10
When do I get my refund?
How do I get my refund and how long does it take?
How do refunds work when I paid with multiple payment methods?
I never received confirmation that my return was successfully logged?
Order issues
Why did Bash cancel items in my order?
An item is missing from my order
You sent a faulty or damaged item.
View all 5
Exchanges and repairs
How can I get an immediate exchange or refund?
How can I exchange my item?
How does jewellery valuation & ring sizing work?
View all 4
Profile and Login
I can't log in or register
I'm receiving an error when I try to log in to my profile, what should I do?
How do I register to create a new profile on Bash?
Can I use my TFG login details on Bash?
View all 6
My personal details have changed
How do I update my profile?
I can't get an OTP because my email or mobile number has changed. What now?
How do I create a new online shopping profile?
Password reset
I've forgotten my password, what should I do?
Why am I not getting an OTP when trying to reset my password?
Delete an online profile
Can I delete my Bash profile?
TFG Money Account
How can I pay my account?
How do I check my balance?
How do I pay my TFG Money Account?
How do I get my statement?
View all 5
For account holders
How do I replace a lost / stolen / damaged store card?
How do I change the limit on my TFG Money Account card?
How can I update my personal details on my TFG Account card?
How to apply for an account?
How do I apply for an account?
How can I shop online on credit?
How do I link my TFG Money account card to my online profile?
How do I shop with my TFG Account card online?
Do I get rewards when shopping with my TFG Money Account card?
Troubleshooting
I entered my ID number / account number to link my TFG Money account, why does it say “card not found”?
Why don’t I receive an OTP when I try to link my TFG account or Rewards card?
I’ve got a replacement card. How do I replace my linked card on Bash?
View all 5
Rewards
How to apply for TFG Rewards?
What are the benefits of joining TFG Rewards?
How can I join TFG Rewards?
I’m a TFG Account customer. Can I join TFG Rewards?
For TFG Rewards members
I deleted a SMS with a voucher code. How can I get it back?
My Rewards card is lost or stolen, what should I do?
I am a TFG Rewards member. Is there anything I need to do?
View all 5
Other Rewards programs
How can I earn Discovery Vitality rewards and can I redeem them online?
How to shop online
What payment options are there?
What payment options are there?
Do you accept international credit cards?
Can I split the payment?
View all 7
Checkout and payment help
Why am I not getting an OTP when trying to pay with my TFG account card?
What must I do if my payment is unsuccessful?
How do I know if my payment was successful?
View all 11
Promotions and gift cards
How do I add a promotional code to my order?
Why is my promotional code not working?
How can I check my eGift card balance?
View all 12
Help me find products online and in-store
How do I find out if a product is available in-store?
How does the wishlist work?
How do I know what size will fit me?
View all 8
Zando FAQ
What is Bash?
Why am I landing on Bash when I'm trying to shop to Zando?
Did Bash buy Zando?
View all 7
Terms & Conditions
Online Shopping
Website And App Terms Of Use
Privacy Statement
Online Shopping Terms & Conditions
View all 7
TFG Money & Rewards
TERMS AND CONDITIONS for a TFG Money Account
TFG Rewards Terms & Conditions
Debit Order Terms & Conditions
View all 9
Competitions and Promotions
Promotional Competition Rules for the: Stanley Cup, Canvas Studios & Philips Wireless Earphones Giveaway
Promotional Competition Rules for the: Me&B Fashion Show and Voucher
@home & Sur La Table competition
View all 23
Contact us
Bash
Contact Bash Support
Contact Bash Careers
TFG - The Foschini Group
Contact TFG Money
TFG Careers