Knowledge base

Delivery & Collection

Where is my order?

• Where is my order, can I track it?
• Why do I still see items in my cart after I've purchased them?
• How long does delivery take?

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What are the shipping options and costs?

• What are the shipping options and what do they cost?
• What is your collection policy?
• What is your delivery policy?

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Can I cancel or change my order?

• How do I cancel my order?
• How can I update my personal details on my order?
• Can I make changes to my order?

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Collect help

• Can I collect all my items at the same time?
• I haven't received my collection OTP. What do I do?
• Why am I getting multiple collection OTPs?

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Christmas Orders

Christmas Orders cut-off

• Will I get my order by Christmas?

Troubleshooting

Checking out on Android App

• Trouble with checking out on Android App

Returns and Refunds

How do returns work?

• What is your return policy?
• Log a return
• How do I return an item?

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When do I get my refund?

• How do I get my refund and how long does it take?
• How do refunds work when I paid with multiple payment methods?
• I never received confirmation that my return was successfully logged?

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Order issues

• Why did Bash cancel items in my order?
• An item is missing from my order
• You sent a faulty or damaged item.

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Exchanges and repairs

• How can I get an immediate exchange or refund?
• How can I exchange my item?
• How does jewellery valuation & ring sizing work?

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Profile and Login

I can't log in or register

• I'm receiving an error when I try to log in to my profile, what should I do?
• How do I register to create a new profile on Bash?
• Can I use my TFG login details on Bash?

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My personal details have changed

• How do I update my profile?
• I can't get an OTP because my email or mobile number has changed. What now?
• How do I create a new online shopping profile?

Password reset

• I've forgotten my password, what should I do?
• Why am I not getting an OTP when trying to reset my password?

Delete an online profile

• Can I delete my Bash profile?

TFG Money Account

How can I pay my account?

• How do I check my balance?
• How do I pay my TFG Money Account?
• How do I get my statement?

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For account holders

• How do I replace a lost / stolen / damaged store card?
• How do I change the limit on my TFG Money Account card?
• How can I update my personal details on my TFG Account card?

How to apply for an account?

• How do I apply for an account?

How can I shop online on credit?

• How do I link my TFG Money account card to my online profile?
• How do I shop with my TFG Account card online?
• Why am I asked to pay a deposit at checkout?

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Troubleshooting

• I entered my ID number / account number to link my TFG Money account, why does it say “card not found”?
• Why don’t I receive an OTP when I try to link my TFG account or Rewards card?
• I’ve got a replacement card. How do I replace my linked card on Bash?

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Rewards

How to apply for TFG Rewards?

• What are the benefits of joining TFG Rewards?
• How can I join TFG Rewards?
• I’m a TFG Account customer. Can I join TFG Rewards?

For TFG Rewards members

• I deleted a SMS with a voucher code. How can I get it back?
• My Rewards card is lost or stolen, what should I do?
• I am a TFG Rewards member. Is there anything I need to do?

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Other Rewards programs

• How can I earn Discovery Vitality rewards and can I redeem them online?

How to shop online

What payment options are there?

• What payment options are there?
• Do you accept international credit cards?
• Can I split the payment?

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Checkout and payment help

• Why am I not getting an OTP when trying to pay with my TFG account card?
• What must I do if my payment is unsuccessful?
• How do I know if my payment was successful?

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Promotions and gift cards

• How do I add a promotional code to my order?
• Why is my promotional code not working?
• How can I check my eGift card balance?

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Help me find products online and in-store

• How do I find out if a product is available in-store?
• How does the wishlist work?
• How do I know what size will fit me?

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Zando FAQ

• What is Bash?
• Why am I landing on Bash when I'm trying to shop to Zando?
• Did Bash buy Zando?

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Terms & Conditions

Online Shopping

• Website And App Terms Of Use
• Privacy Statement
• Online Shopping Terms & Conditions

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TFG Money & Rewards

• TFG Rewards Terms & Conditions
• TFG Money Account (South Africa) Terms & Conditions
• Debit Order Terms & Conditions

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Competitions and Promotions

• PROMOTIONAL COMPETITION RULES FOR THE “TFG REWARDS FESTIVE FO'SHO SOCIAL COMPONENT” COMPETITION
• Promotional Competition Rules for the: Tyla x Stanley Cup Giveaway
• Promotional Competition Rules for the: Sol de Janeiro Body Paradise Minis & Perfume Mist Discovery Trio Giveaway

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Contact us

Bash

• Contact Bash Support
• Contact Bash Careers

TFG - The Foschini Group

• Contact TFG Money
• TFG Careers