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Knowledge base
Collect and Deliver
Where is my order?
Where is my order, can I track it?
Why do I still see items in my cart after I've purchased them?
How long does delivery take?
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What are the shipping options and costs?
What are the shipping options and what do they cost?
What is your collection policy?
What is your delivery policy?
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Can I cancel or change my order?
How do I cancel my order?
How can I update my personal details on my order?
Can I make changes to my order?
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Collect help
Can I collect all my items at the same time?
I haven't received my collection pin. What do I do?
Why am I getting multiple collection pin codes?
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Returns and Refunds
How do returns work?
What is your return policy?
Log a return
How do I return an item?
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When do I get my refund?
How do I get my refund and how long does it take?
How do refunds work when I paid with multiple payment methods?
I never received confirmation that my return was successfully logged?
Order issues
Why did Bash cancel items in my order?
An item is missing from my order :(
You sent a faulty or damaged item.
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Exchanges and repairs
How can I get an immediate exchange or refund?
How can I exchange my item?
How does jewellery valuation & ring sizing work?
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Profile and Login
I can't log in or register
I'm receiving an error when trying to log in to my profile, what should I do?
How do I register to create a new profile on Bash?
Can I use my TFG login details on Bash?
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My personal details have changed
How do I update my profile?
I can't get a OTP because my email or mobile number has changed. What now?
How do I create a new online shopping profile?
Password reset
I've forgotten my password, what should I do?
Why am I not getting an OTP when trying to reset my password?
Delete an online profile
Can I delete my Bash profile?
TFG Money Account
How can I pay my account?
How do I check my balance?
Ways to pay your TFG Money Account
How do I get my statement?
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For account holders
TFG Money statements, balance and debit orders
How do I replace a lost / stolen / damaged store card?
How do I change the limit on my TFG Money Account card?
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How to apply for an account?
How do I apply for an account?
Do I qualify for a TFG Money Account?
What is the status of my account application?
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How can I shop online on credit?
How do I link my TFG Money account card to my online profile?
How do I shop with my TFG Account card online?
How do I activate the zero-interest 6 month payment plan?
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Rewards
How to apply for TFG Rewards?
What are the benefits of joining TFG Rewards?
How can I join myTFGrewards?
I’m a TFG Account customer. Can I join myTFGrewards?
For TFG Rewards members
I deleted a SMS with a voucher code. How can I get it back?
My card is lost or stolen, what should I do?
I am a TFG Rewards member. Is there anything I need to do?
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Other Rewards programs
How can I earn Discovery Vitality rewards and can I redeem them online?
How to shop online
What payment options are there?
What payment options are there?
Do you accept international credit cards?
Can I split the payment?
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Checkout and payment help
Why am I not getting an OTP when trying to pay with my TFG account card
What must I do if my payment is unsuccessful?
How do I know if my payment was successful?
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Promotions and gift cards
How do I add a promotional code to my order?
Why is my promotional code not working?
How can I check my eGift Card balance?
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Help me find products online and in-store
How do I find out if a product is available in-store?
How does the wishlist work?
How do I know what size will fit me?
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Terms & Conditions
Online Shopping
Website And App Terms Of Use
Privacy Statement
Online Shopping Terms & Conditions
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TFG Money & Rewards
TFG Money Account Terms & Conditions
TFG Rewards Terms & Conditions
Debit Order Terms & Conditions
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Competitions and Promotions
“RenewReloveReward” promotional campaign
Promotional Competition Rules for the: Black Opal Competition
TFG Rewards: Swipe and Win
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Contact us
Bash
Contact Bash Support
Contact Bash Careers
TFG - The Foschini Group
Contact TFG Money
TFG Careers