Your refund goes back to the payment method you used. You can't change where it goes.
Where your refund goes and how long it takes
| Payment method | Where your refund goes | How long |
|---|---|---|
| eGift card | A new eGift card | Up to 2 business days |
| TFG Money | Your TFG Money account | Up to 3 business days |
| Credit or debit card | Back to the card you paid with | Up to 7 business days |
| EFT or Instant EFT | Your bank account | Up to 7 business days |
| RCS | Your RCS account | Up to 7 business days |
| MoreTyme | Your MoreTyme account | Up to 7 business days |
| Payflex | Your Payflex plan | Up to 7 business days |
These times start once we've processed your refund. We'll email you when we do, with the date to expect it.
Returning by courier
We inspect your items when they reach us. Once they're approved, we process your refund and email you.
Returning in store
You'll get an immediate refund or exchange.
If you paid by card, EFT, Capitec Pay, Apple Pay, Samsung Pay, RCS or Payflex, you'll get cash back.
Payflex in store: you'll get the full refund by gift card, EFT or card — but your Payflex balance stays as it is, so you'll still owe the remaining payments.
Paid with more than one method?
See How do refunds work when I paid with multiple payment methods?
Still waiting?
If your refund hasn't arrived by the date in your refund email, contact your payment provider.
For the full terms, see clause 6 of our Online Shopping Terms and Conditions.
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