How do buy now, pay later refunds work with Payflex and PayJustNow?

How your refund works depends on whether you return in store or by courier.

Returning in store

You'll get an immediate refund or exchange.

You'll receive the full amount by gift card, EFT or card — not back to your Payflex account. Your Payflex plan stays as it is, so you'll still need to make your remaining payments.

Returning by courier

We inspect your items when they reach us. Once they're approved, we process your refund and email you with the date to expect it.

Your refund goes back to your Payflex account. Depending on where you are in your payment plan, it will either:

• reduce the payments you still owe, or
• go into your Payflex wallet if you've already paid in full.

Refunds take up to 7 business days to reflect in your Payflex account.

Orders we cancel

If we cancel an item, the refund goes to your Payflex account the same way as a courier return.

Still waiting?

If your refund hasn't reflected by the date in your refund email, contact the payment provider.