Where is my order, can I track it?

You can track your delivery or collection in your Bash profile.

How do I track my order?

Sign in to your Bash profile, select Orders and open the relevant order. Check each parcel’s status and, where available, its latest delivery or collection date.

If your order shows a specific date, use that date as your guide. The expected date may change as your order progresses, so check parcel tracking for the latest information.

We’ll keep you updated on each delivery. You’ll receive an SMS when your order is handed over to our couriers and another when it’s on the way.

Why are my dates different?

If your order shows delivery or collection dates, checkout and your order confirmation show the latest date across the order. Parcel tracking and your Packed & On The Move message show a date for each parcel. Parcels may arrive on different days. These dates can also reflect the plan at different points in time.

What if no expected date is shown?

Some orders may not display a expected date. You can still check each parcel’s status in Orders. A missing expected date alone does not mean tracking is broken.

Where no specific delivery date is available, general estimates are 2–4 working days for urban areas, up to 7 working days for regional areas, and 5–10 working days for furniture. These are estimates and may vary during holidays or peak periods.

When can I collect?

“Collect from” shows the expected collection date. Wait until the parcel is marked Ready for Collection and you’ve received your collection notification and six-digit Collection Code before travelling to the store. Always use the latest code received.