I have not received my OTP, what do I do?

Modified on Mon, 13 Oct at 11:48 AM

The OTP is sent to the phone number you provided during your application. It can take up to 5 minutes to arrive.

If you still haven't received the OTP after 5 minutes, you might need to check your contact details. You can do this by contacting the TFG Customer Service Team at 0860 834 834.


If you only have SMS setup, it could be a device/carrier issue. Please restart your phone and ensure it's not roaming off the network.


We only send the OTP to South African numbers.

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