1. General terms:
1.1 In these terms and conditions, unless the context indicates differently:
• "PI" means Personal Information as defined in the Protection of Personal Information Act 4 of 2013 ("POPIA") and "Process / Processing" has the same meaning assigned thereto in POPIA;
• “TFG”, “we”, “us” and “our” means Foschini Retail Group (Pty) Ltd and, where relevant, our affiliated companies (owned by The Foschini Group Limited);
• “Websites” means https://www.mytfgworld.com or https://bash.com/
• “you” and “your” means the person who has agreed to participate in the TFG Rewards programme and become a member.
1.2 The TFG Rewards programme is being run and managed by TFG.
1.3 TFG, its organisers, promoters, partners and agencies are not responsible for any loss, damage, injury, accident, or death that may arise from inclusion or participation in TFG Rewards.
1.4 TFG reserves the right to make changes to TFG Rewards in our sole discretion.
1.5 These terms and conditions may be updated from time to time. You will be bound by any updated terms and conditions. TFG Rewards may only be used in accordance with these terms and conditions. Please visit the Websites for more information and the latest terms and conditions.
1.6 TFG reserves the right to terminate the TFG Rewards programme at any time. In such event, we will provide notice to you.
1.7 TFG Rewards is only available at selected South African brands listed on https://tfglimited.co.za/brands/ and in selected affiliated company brands.
1.8 TFG Rewards benefits and vouchers cannot be used or redeemed at www.bash.com, Biggie Best, The Bed Store, Coricraft, Dial-a-bed and Volpes.
2. Membership
2.1 To participate in the TFG Rewards programme and become a member, register at the till of any TFG store, or via the TFG Customer Service WhatsApp channel: 0860 834 834. You will be required to provide us with certain PI at the time of your application.
2.2 Joining is free, and no membership fees are charged.
2.3 TFG Money Account customers, TFG Money Big Buy customers, TFG Money Lay-by customers and TFG employees are automatically members of TFG Rewards.TFG employees are eligible to take advantage of Swipe & Save and personalised vouchers, but they will not be able to enter the same competitions as other TFG Rewards customers. TFG staff discount will not apply on top of TFG Rewards discounts.
2.4 You must be 18 years or older and permanently reside in South Africa.
2.5 In the event that you wish to cancel your membership to TFG Rewards, please contact TFG Customer Services on 0860 834 834 or [email protected].
3. Your TFG Rewards card and profile
3.1 You will be issued with either a digital or a plastic TFG Rewards card, which remains the property of TFG. We reserve the right to issue, re-issue, decline and withdraw the TFG Rewards card and/or your membership at any time in our sole discretion, but we will not exercise this discretion unreasonably.
3.2 Your TFG Rewards card is not transferrable.
3.3 In the event that you are a TFG Money Account customer, TFG Money Big Buy customer or a TFG employee, the card relevant to those facilities will be used.
3.4 If you do not have your card with you when you shop at a TFG store, you will be able to look up your TFG Rewards profile at the till using your ID number or cellphone number, instead of your plastic or digital TFG Rewards card.
3.5 If your card has been lost or stolen, it is your responsibility to contact TFG Customer Services and request that your card be blocked. A replacement may be issued on request and any vouchers on the lost/stolen card will be transferred to the replacement card.
4. Participating countries:
4.1 TFG Rewards is currently offered in selected TFG stores throughout Africa, and is managed by the following companies:
South Africa - Foschini Retail Group (Pty) Ltd, Registration No. 1988/007302/07
Namibia - Fashion Retailers (Pty) Ltd, Registration No. 821
Botswana - Foschini (Botswana) (Pty) Ltd, Registration No. BW00000469368
Lesotho - Foschini (Lesotho) (Pty) Ltd, Registration No. 80/56
Eswatini - Foschini (Swaziland) (Pty) Ltd, Registration No. 117/1980
Zambia - Fashion Retailers (Zambia) Limited, Registration No. 84431
4.2 Further territories may be added or removed from time to time.
5. Personal information:
5.1 This paragraph on PI must be read with TFG's Privacy Statement, which can be found at https://www.bash.com/customer-service/privacy
5.2 How we may process your PI:
a. For as long as you are a TFG Rewards member, you expressly agree that:
i. we may collect and retain your PI for the purposes of opening, managing and maintaining your TFG Rewards membership and establishing and verifying your identity, and to enable us, and any of our authorised representatives to fulfil our obligations in relation to TFG Rewards;
ii. we may make any enquiry to confirm and verify any information provided by you to us at any stage;
iii. you will give us honest, accurate and up-to-date PI and maintain and update such information where necessary;
iv. we may use your PI to conduct a credit bureau check for the potential purpose of offering you a TFG Money Account or a TFG Money Big Buy, if you do not already have one;
v. we may maintain and store your PI for as long as we need to by law or for any lawful purpose provided for in POPIA;
vi. you have the right to access your PI held by us, during office hours within a reasonable time after we have received such a written request for access (see clause 2.5 for contact details). Please also refer to our PAIA Manual available on the Websites for the process to request access to certain records which we may hold about you;
vii. you have the right to request us to correct or delete your PI that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or obtained unlawfully;
viii. you have the right to object to the processing of your PI at any time, in which event we will no longer be able to manage your TFG Rewards membership, and you will no longer be registered with TFG Rewards;
ix. you may be subject to a decision, which results in legal consequences for yourself or which affects you to a substantial degree, which is based solely on the basis of automated processing of your PI. You may make representations to us about a decision made in this regard; and
x. we may transfer your PI to a third party who is in a foreign country for purposes of maintaining your TFG Rewards membership. We will endeavour to transfer your PI to countries which offer at least the same level of protection as POPIA and/or the transfer is in terms of an agreement which provides an adequate level of protection.
b. You expressly consent that we may share your PI with:
i. registered credit bureau(x);
ii. our service providers, agents and sub-contractors that have been contracted by us;
iii. persons to whom we cede our rights or delegate our authority to, without your consent and without notice to you; and
iv. third parties for the express purpose of them marketing their services and products to you, when you have consented thereto as per clause 6 below.
c. You acknowledge and expressly consent that we may process your PI for purposes of:
i. processing your purchasing information and online browsing behaviour for: market and product analysis; customer analysis; monitoring your buying patterns; using credit bureau data to enrich your profile to enable us to improve our personalised marketing offers to you; and generating statistical and research reports for TFG use. Should we produce such research or statistical reports for external use, these reports will not contain any PI that identifies you;
ii. interacting with you via various means, including but not limited to: telephonically, post, email, SMS/MMS, social media and WhatsApp (“the Channels”).
5.3 We may monitor and record all phone calls and other interactions with you.
5.4 You have the right to lodge a complaint with the Information Regulator on +27 10 023 5200. Refer to our Privacy Statement.
6. Direct Marketing
6.1 If you opt-in at the time of opening your TFG Money Account, TFG Money Big Buy, TFG Money Lay-by, when employed by TFG, when becoming a member of TFG Rewards, or any later stage, to receive direct marketing from us, we will send you marketing information and promotional offers as per clause below (the “Marketing Services") from all of our brands, across all of the Channels. New channels may be added from time to time. When you opt-out of marketing from a particular Channel, you will be opted-out of the Channel for that brand that was communicating to you when you opted out. In order to opt-out of all Marketing Services (for all brands and channels), please contact Customer Services (the details in clause 2.5). It could take up to 48 (forty eight) hours for your updated election to take effect.
6.2 The following brands, products and services are part of TFG and could market to you:
a. the South African retail brands listed on https://tfglimited.co.za/brands/ and affiliated company brands;
b. the Websites, TFG Media, Jet Club, TFG Money, TFG Insure and selected data / airtime offerings; and
c. additional brands, products and services and other TFG Rewards partners that may be added from time to time.
6.3 We may market any of the Marketing Services to you on Saturdays, Sundays and public holidays and outside of prescribed times as set out in the Consumer Protection Act 68 of 2008 ("CPA"), but we will not do this if you opt-out.
6.4 Each time we send you Marketing Services via the Channels, we will give you the option to opt-out of receiving further Marketing Services via that Channel from that brand.
6.5 Please ensure that your contact details are kept up to date to ensure you receive Marketing Services, as we will not be held responsible if you do not receive personalised offers and information on limited time deals in the event that your contact details have changed.
6.6 If you agreed to TFG sharing your PI with selected business partners to market their products to you:
a. Your PI, purchasing behaviour, online browsing behaviour, marketing permissions and TFG Account and TFG Rewards behaviour information, as visible to TFG, will be shared with selected third parties. These third parties will process your PI and other related information (set out in this clause) for the express purpose of: conducting analytics to develop insights; conducting marketing and product analysis; enhancing product offerings and developing new products that could be relevant to you; and marketing their services and products to you in a relevant way. Third parties may contact you in various ways including but not limited to phone, SMS, email, and direct mail.
b. You can contact Customer Services at any time to opt out of all third party data sharing and marketing.
7. TFGrewards benefits
7.1 TFG Rewards members receive the following benefits which are offered across selected TFG brands when they swipe their TFG Rewards, TFG Money Account or TFG Money Big Buy card:
a. exclusive access to TFG Rewards offers providing instant savings on selected goods in-store and/or online when you swipe or link your TFG Rewards card to your online shopping profile;
b. personalised vouchers; and
c. entry to exclusive competition offers.
8. Vouchers:
8.1 Vouchers will be issued to selected TFG Rewards customers in our sole discretion, indicating the available reward.
8.2 A voucher may only be used once.
8.3 Only one voucher may be redeemed per purchase. You may not accumulate vouchers or use multiple vouchers for one purchase.8.4 All online vouchers have a minimum spend. If not expressly indicated, the minimum spend is the value of the voucher.
8.5 Vouchers will either be:
a. directly loaded on your card;
b. sent to you by SMS, WhatsApp or email; and/or
c. printed on your till slip when you purchase in-store;d. redeemable either in store or online or both, and across all or selected TFG brands. The voucher will include information regarding where and how it can be redeemed.
8.6 You may not redeem a voucher when purchasing the below items (unless specifically indicated):
a. sale, marked down or discounted items;
b. airtime, cellular or navigational items;c. gift cards or services.8.7The expiry date on a voucher will not be extended under any circumstances.
8.8 A voucher is not refundable if you return the product that was purchased using the Voucher.
8.9 We do not under any circumstances guarantee what the voucher reward will be and under no circumstances may you request a different reward, or obtain a second reward at the same time.
8.10 You will not be able to redeem a voucher in the unlikely event that a store is off-line, but will be able to redeem your voucher the next time that you shop.
[Version date: 20.10.2022]