What is your collection policy?

Modified on Thu, 23 Nov 2023 at 02:46 PM

Free Click & Collect

Free collection from 800+ collection points nationwide.

Your order will be ready for collection within 3 to 5 working days from the date of order.

You can stay up-to-date on the progress of your order by tracking it online:  Track your order

Collect from a TFG store

Delivery to one of more than 800 TFG brand stores is offered free on all orders other than those 

containing furniture or gym equipment. Here's how to Click & Collect:

  • Select "Collect" at checkout.
  • Choose the store that's most convenient for you.
  • When your items are ready for collection, Bash will send you a notification and a pin.
  • Take your pin and photo ID to the store you chose and pick up your order.
  • Collection is only available during store hours and excludes orders of furniture items.

Furniture collection from our warehouse

You can collect your furniture order for free from one of our distribution centres in Johannesburg, 

Cape Town, Durban, Nelspruit, Bloemfontein or Port Elizabeth.

  • Select the "Collect" option during checkout and select the warehouse that's
    most convenient for you.
  • Bash will contact you when your items are ready for collection.
  • Bring your order details and photo ID to the warehouse to pick up your furniture.

For any questions about your furniture collection, please contact the distribution centre closest 

to you

Midrand: 011 700 9327

Cape Town: 021 928 6170

Durban: 011 700 9360

Operating hours

Monday – Friday: 8am - 4pm

Read our full Online Shopping Terms & Conditions for more details on collections and furniture collections.

Need to return something?

You have 30 days to return any unused products for any reason, from the date of delivery. For more information and product exceptions, you can refer to our full returns Terms & Conditions as part of the Online Shopping Terms & Conditions.

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