What is your collection policy?

Modified on Fri, 24 May 2024 at 03:18 PM

Free collection for orders over R500

You can collect your order from 800+ TFG stores countrywide. Collect orders under R500 for only R25. Free collection applies to orders over R500.

Your order will be ready for collection within 3-5 working days from the order date.

You can stay up-to-date on the progress of your order by tracking it online: Track your order

Collect from a TFG store

You can collect your order from more than 800 TFG stores countrywide. Collection is free on orders over R500 and R25 on orders under R500. 

Here's how to use Bash Collect:

Select "Collect" at checkout.

Choose the store that's most convenient for you.

When your items are ready for collection, Bash will send you a notification and an OTP.

You will need to reference your OTP at the store when collecting your items. 

Collection is only available during store hours and excludes orders of furniture items.

Furniture collection from our warehouse

You can collect your furniture order for free from one of our distribution centres in Johannesburg, Cape Town, Durban, Nelspruit, Bloemfontein or Port Elizabeth.

Select the "Collect" option during checkout and select the warehouse that's most convenient for you.

Bash will contact you when your items are ready for collection.

Bring your order details and ID to the warehouse when you pick up your furniture.

For any questions about your furniture collection, please contact us on support@bash.com 

Read our full Online Shopping Terms & Conditions for more details on collections and furniture collections.

Need to return something?

You have 30 days to return any unused products for any reason, from the date of delivery. For more information and product exceptions, you can refer to our full returns Terms & Conditions as part of the Online Shopping Terms & Conditions.

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