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Returns and Refunds
How do returns work?
What is your return policy?
Log a return
How do I return an item?
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When do I get my refund?
How do I get my refund and how long does it take?
How do refunds work when I paid with multiple payment methods?
I never received confirmation that my return was successfully logged?
Order issues
Why did Bash cancel items in my order?
An item is missing from my order
You sent a faulty or damaged item.
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Exchanges and repairs
How can I get an immediate exchange or refund?
How can I exchange my item?
How does jewellery valuation & ring sizing work?
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