Why am I asked to pay a deposit at checkout?

Customers who have recently opened a TFG Money account may be required to pay a deposit when shopping online. This is a temporary measure designed to help protect and secure accounts.

The deposit is not an additional fee. It forms part of your total purchase amount and reduces the amount billed to your TFG Money account.

When will I need to pay a deposit?

You may be asked to pay a deposit if one of the following applies:

• Your TFG Money account is new, and a deposit is required on your account.
• You are buying items with a total basket value that requires a deposit.

How is the deposit amount worked out?

The deposit is based on your total basket value:

• If your basket value is under R2,500, the deposit may be 15%.
• If your basket value is R2,500 or more, the deposit may be 30%.

For online orders, if more than one deposit rule applies, we apply the highest deposit.

Example: If your order qualifies for a 15% deposit but your basket value is R2,500 or more, you will pay 30% on the full basket.

How do I pay the deposit?

1. Complete your payment using your TFG Money Account at checkout.
2. You will then be prompted to pay the required deposit.
3. The deposit can be paid using any other available payment method.

Will I always need to pay a deposit?

No. Deposit requirements are temporary.

• If your order required a 15% deposit, this usually falls away once your first statement has been generated and paid.
• If your order required a 30% deposit, this usually falls away once your third statement has been generated and paid.

Why is this different from in-store?

Online purchases apply the highest applicable deposit to keep the process secure and consistent.