I haven't received my Collection Code. What do I do?

Your six-digit Collection Code is sent when a parcel is scanned as Ready for Collection at your selected TFG store.

First, open your profile and check the order under Orders. If the parcel is not yet marked Ready for Collection, please wait for the ready notification before travelling to the store.

If it is marked Ready for Collection:

• check your email inbox, junk and spam folders;
• check the latest email or SMS sent for the order; and
• make sure you are using the most recent collection message.

If the order is ready but the code is still missing, contact Bash Support with your order number so we can investigate.