Below are some common reasons for login errors and solutions to troubleshoot them:
Incorrect username or password:
- Double-check that you've entered your username and password correctly. Pay special attention to capitalisation and any special characters.
- Perhaps you're trying to log in with a different email address or mobile number that you used to register your profile? If you tried with your email try logging in with your mobile number instead.
- If you've forgotten your password, use the "Forgot password?" link on the login page to reset it. Here is a step-by-step article on how to reset a password.
Profile creation errors:
If you've recently created your Bash profile but are experiencing login errors, it's possible that you mistyped your credentials during registration.
- If you're unsure about your password or think you mistyped it during registration, use the "Forgot password?" feature on the login page to reset it. Follow these instructions to create a new password.
- If you're still unable to log in after verifying your registration information and attempting to log in with the correct details, contact the customer support team for further assistance.
Browser or connectivity Issues:
- Try logging in using a different web browser or clearing the cache and cookies on your current browser.
- Ensure that your browser is up to date to avoid compatibility issues.
- Disable any VPNs or proxies that might be affecting your connection to our website.