If your order shows delivery or collection dates, checkout and your order confirmation show the latest date across the order. Parcel tracking and your Packed & On The Move message show a date for each parcel, so parcels may arrive on different days.
Furniture is handled through a separate fulfilment journey and appears separately in your order messages, even when its expected date matches another parcel.
We pack your orders from the store or warehouse closest to you.
Sometimes we source your items from multiple locations. This means that your order may arrive in multiple packages and they may not arrive on the same day.
You'll receive an SMS when the delivery is handed over to our couriers, and another SMS when it's on the way to you. You can also track the status of each delivery in your order on your Bash profile on the web or app.
We're working on improving this process and will let you know when things change.
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