How do I get my refund and how long does it take?

For returns by courier or Bash-cancelled order items

Your refund will be sent to the same payment method you used when placing your order. We can not change to a different payout method.

If you paid with TFG Money Account We'll process the refund and you'll see the funds in your account within 24/48 Hours.

Your TFG Money Account statement will show:

• "Purchase Returned", "Credit Adjustment" or "Debit Adjustment" for returned items
• "Reversal" for Bash-cancelled items

If you paid by Card or Instant EFT We'll refund the amount directly to your account. This will reflect within 5–7 working days, depending on your bank’s processing times.

If you paid with an eGift card We'll issue a replacement within 7 working days.

For in-store exchanges or returns

If you return items to the sold-by store (check the order details in your profile) you can choose to receive the payment immediately in cash or be paid out to the original payment method used when ordering.

Need more info? Check out clause 6 of our Online Shopping Terms and Conditions.