How do I get my refund and how long does it take?

Modified on Tue, 21 Oct at 5:16 PM

For in-store exchanges or returns

We'll give you an immediate refund or exchange if you return your items to a store.

If you paid with EFT, Capitec Pay, bank card, Apple Pay, Samsung Pay, Payflex (BNPL) or RCS card, you'll get cash back.

When receiving cash back for Payflex (BNPL) refunds in-store, you will receive the full refund amount. This means, you will still be liable for the balance of payments on your Payflex account.

For returns by courier or Bash-cancelled order items

If you're returning by courier, we'll need to inspect your items first. Once they're approved, we'll process your refund.

Refunds can take up to 10 working days to reflect back in your account.

Need more info? Check out clause 6 of our Online Shopping Terms and Conditions.