For in-store exchanges or returns
We'll give you an immediate refund or exchange if you return your items to a store.
If you paid with EFT, Capitec Pay, bank card, Apple Pay, Samsung Pay, Payflex (BNPL) or RCS card, you'll get cash back.
When receiving cash back for Payflex (BNPL) refunds in-store, you will receive the full refund amount. This means, you will still be liable for the balance of payments on your Payflex account.
For returns by courier or Bash-cancelled order items
If you're returning by courier, we'll need to inspect your items first. Once they're approved, we'll process your refund.
Refunds can take up to 10 working days to reflect back in your account.
Need more info? Check out clause 6 of our Online Shopping Terms and Conditions.
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