I never received confirmation that my return was successfully logged?

Your return is logged as soon as you get a collection reference number. If you have that number, your return is in the system, even if the email didn't arrive.

Check your return is logged

1. Sign in and go to My orders in your Bash profile. Each item shows its return status.
2. If you have your collection reference number, track your courier's ETA by adding it into this link. The driver will call you when they're on the way.

If the item shows no return status and you don't have a reference number, the return didn't go through. Log it again on Baxter via chat.

Didn't get the email?

Check your spam or promotions folder. If it's not there, your return is still logged — the email isn't what makes it valid.

What happens next

We inspect your items when they reach us. Once approved, we process your refund and email to confirm.

For how long refunds take by payment method, see How do I get my refund and how long does it take?