My refund hasn't arrived yet

We've sent your refund, but it can take a few days to show up depending on how you paid.

First, check the date

Your refund email shows the date to expect it. If that date hasn't passed yet, your refund is still on track — you don't need to do anything.

Business days don't include weekends or public holidays.

Where to look

Card refunds don't always appear as a new transaction. Some banks reverse the original charge instead, so check your statement around the date you placed the order, not just recent transactions.

RCS, MoreTyme and Payflex refunds reduce what you owe rather than paying money out. Check your balance or remaining payments, not your bank account.

TFG Money and gift cards show up in your account balance.

Paid with two methods? Your full refund goes to one of them. See How do refunds work when I paid with more than one payment method?