During peak trading, courier schedules can be affected by high parcel volumes.
If your parcel hasn’t been collected within 3 working days of logging your return:
Confirm that your collection address and contact number are correct.
Keep the parcel packaged and ready for pickup.
If it’s been more than 7 working days with no update, please contact our Support Team — we’ll escalate it with our courier partners and keep you in the loop until it’s collected.
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