For returns by courier or Bash-cancelled order items
Your refund will be sent to the same payment method you used when placing your order. We can not change to a different payout method.
If you paid with TFG Money Account We'll process the refund and you'll see the funds in your account within 3–10 working days.
Your TFG Money Account statement will show:
- "Purchase Returned", "Credit Adjustment" or "Debit Adjustment" for returned items
- "Reversal" for Bash-cancelled items
If you paid by Card or Instant EFT We'll refund the amount directly to your account. This will reflect within 5–10 working days, depending on your bank’s processing times.
If you paid with an eGift card We'll issue a replacement within 10 working days.
For in-store exchanges or returns
If you return items to the sold-by store (check the order details in your profile) you can choose to receive the payment immediately in cash or be paid out to the original payment method used when ordering.