TABLE OF CONTENTS
30 day free returns
You have 30 days to return your goods from the date of delivery or collection.
All items should be unused and returned in their original packaging, with the price
tag attached. We'll refund the item(s) in the same way you paid, minus delivery
charges (if applicable).
For full details of returns, exchanges and refunds, please refer to the
Online Shopping Terms and Conditions.
How to return an item
Return to store
You can return your items for Free to any SA store from which the goods originated - for example, return Totalsports goods to a Totalsports store. Refunds will be processed at the store.
Return via courier
We will arrange a free collection within 3 to 5 working days. Ensure that the item is properly packaged in a box to protect it during transit. Once the items have been received and assessed at our DC, your refund will be processed.
You can log an online return here.
For hygiene reasons, we don’t accept returns of underwear, lingerie, swimwear, socks, hosiery, bodysuits, earrings, toiletries, cosmetics, edible products, earrings or any jewellery used for piercings. You are not entitled to a refund or exchange for gift cards, personalised, resized, engraved, repaired or updated goods or special order goods.
Unused wearable technology such as fitness trackers, smart watches, GPS wristwatches and heart rate monitors can be returned for a refund or exchange within 30 days provided that,
- they are unused in their original, undamaged packaging.
- you have your original proof of purchase.
- your device hasn't been registered in your name or via an app.
- any used or opened Wearable technology devices (i.e. fitness trackers/Smart Watches/wrist GPS watches and heart rate monitors) that are faulty need to be checked by a store whether it's in or out of warranty.
All wearable devices are subject to inspection by a specialist/supplier or by means of troubleshooting to establish the problem.
Proof of purchase is required to establish a warranty.
The repair process may include booking in devices to service or be repaired/replaced once inspected by the supplier.
Out-of-box failure i.e. within 7 days will be replaced or credited on the condition that the item is not damaged and have not been used incorrectly.
If you would like to return a furniture item, please call our contact centre on 0861 111 761. You must complete the returns form that you received with your item and send it to us so that we can arrange an assessment. Once our quality assurance team determines that the goods are defective or that there are quality issues, your goods will be replaced or repaired, or a return will be generated by our contact centre, who will arrange a collection date and time with you. If we determine in our assessment that the goods are not defective or not affected by quality issues, or that care instructions have not been followed, you will not be entitled to a refund, repair or exchange of these goods.
American Swiss and Sterns
Goods sold by American Swiss or Sterns may only be returned to a branch of the relevant store – they are not eligible for courier collection. Refunds and exchanges are subject to an assessment by our quality assurance team.
Galaxy and Bash
Goods listed as “sold by Galaxy” and goods listed as “sold by Bash” may only be returned via courier. Refunds and exchanges are subject to an assessment by our quality assurance team.
Cellphones, laptops and tablets
Defective goods purchased from Hi, excluding TVs, may only be returned to Foschini or Hi stores in South Africa. They are not eligible for courier collection.
Unopened goods from Hi, excluding TVs, may be returned to Foschini or Hi stores in South Africa or via courier. Please note that the original packaging must still be sealed.
TVs can only be returned via courier and will not be accepted in-store. Please contact our call centre on 0861 111 761 to arrange collection and check on specific supplier conditions.
TFG Connect SIM cards
If you wish to cancel your TFG Connect package please call 0860 663 663 during office hours.
If you purchased the goods yourself and meet all the refund requirements, you will receive a full refund, minus delivery charges (if applicable). If you received the goods as a gift, or if you do not have the invoice, we may use our discretion to allow you to exchange the goods for goods of the same value at the same brand store (you will not receive the balance if you exchange the goods for other goods of a lower value), or for a gift card at
the current price, minus any current promotional discount.
Returns or exchanges on faulty or defective goods will be accepted up to 6 months after purchase, or 12 months in the case of furniture, provided that the goods have been used only for their intended purpose and have been cared for according to any instructions provided with the items.
Please note that specific terms apply to the return of certain items, for example, furniture, cellular telephones, tablets, computers and laptops. Please refer to the product page for more information.