How to return an item

You can return your items for free to any SA store from which the goods originated - for example, return Totalsports goods to a Totalsports store. Refunds will be processed at the store. Please take note of exceptions below. 

Return via courier

We will arrange a free collection within 3 - 5 working days. Ensure that the item is properly packaged in a box to protect it during transit. Once the items have been received and assessed at our distribution centre, your refund will be processed. 

Chat with us to collect. Open the "Help" widget at the bottom right of the screen and choose "Returns". 

Exceptions

For hygiene reasons, we don’t accept returns of underwear, lingerie, swimwear, socks, hosiery, bodysuits, earrings, toiletries, cosmetics, edible products, earrings or any jewellery used for piercings. You are not entitled to a refund or exchange for gift cards, personalised, resized, engraved, repaired or updated goods or special order goods. 

Technology items

Unused wearable technology such as fitness trackers, smart watches, GPS wristwatches and heart rate monitors can be returned for a refund or exchange within 30 days provided that:

• They are unused in their original, undamaged packaging
• You have your original proof of purchase
• Your device hasn't been registered in your name or via an app
• Any used or opened wearable technology devices (i.e. fitness trackers/smart watches/wrist GPS watches and heart rate monitors) that are faulty need to be checked by a store whether it's in or out of warranty.

All wearable devices are subject to inspection by a specialist/supplier or by means of troubleshooting to establish the problem.

Proof of purchase is required to establish a warranty.

The repair process may include booking in devices to service or be repaired/replaced once inspected by the supplier.

Out-of-box failure i.e. within 7 days will be replaced or credited on the condition that the item is not damaged and have not been used incorrectly.

Furniture items

If you would like to return a furniture item, please reach out to our support team on [email protected] so that we can arrange an assessment. Once our quality assurance team determines that the goods are defective or that there are quality issues, a return will be generated by our contact centre, who will arrange a collection date and time with you and arrange a refund. If we determine in our assessment that the goods are not defective or not affected by quality issues, or that care instructions have not been followed, you will not be entitled to a refund of these goods.

American Swiss and Sterns 

Goods sold by American Swiss or Sterns may only be returned to a branch of the relevant store – they are not eligible for courier collection. Refunds and exchanges are subject to an assessment by our in-store quality assurance team.

Galaxy and Bash

Goods listed as “sold by Galaxy” and goods listed as “sold by Bash” may only be returned via courier. Refunds are subject to an assessment by our quality assurance team. 

Cellphones, laptops and tablets

Defective goods purchased from Hi, excluding TVs, may only be returned to Foschini or Hi stores in South Africa. They are not eligible for courier collection.

Unopened goods from Hi, excluding TVs, may be returned to Foschini or Hi stores in South Africa or via courier. Please note that the original packaging must still be sealed. 

TVs

TVs can only be returned via courier and will not be accepted in-store. Please reach out to our support team on [email protected] to arrange collection and check on specific supplier conditions. 

TFG Connect SIM cards

If you wish to cancel your TFG Connect package please call 0860 663 663 during office hours. 

Refunds

If you purchased the goods yourself and meet all the refund requirements, you will receive a full refund, minus delivery charges (if applicable). If you received the goods as a gift, or if you do not have the invoice, we may use our discretion to allow you to exchange the goods for goods of the same value at the same brand store (you will not receive the balance if you exchange the goods for other goods of a lower value), or for a gift card at 

the current price, minus any current promotional discount. 

Faulty goods

Returns or exchanges on faulty or defective goods will be accepted up to 6 months after purchase, or 12 months in the case of furniture, provided that the goods have been used only for their intended purpose and have been cared for according to any instructions provided with the items.

Please note that specific terms apply to the return of certain items, for example, furniture, cellular telephones, tablets, computers and laptops. Please refer to the product page for more information.