We cannot accept returns of items that cannot be resold due to hygiene reasons or items that have been personalized or customized.
Tip: Check the product information to see if an item is returnable. For more details on returns and refunds, see related articles at the right of this page.
These items can’t be returned:
Clothing
- Underwear and lingerie
- Swimwear
- Socks
- Hosiery (e.g., tights and stockings)
- Bodysuits
Jewellery
- Earrings
- Piercing jewellery
- Modified jewellery (e.g., resized rings)
- Engraved jewellery
Beauty
- Toiletries
- Cosmetics and make-up
Food
Customised products
For example made-to-order mattresses, custom couches and engraved jewellery.