Can I return an item purchased online to the store for an exchange?

For many items, you can return them to the store you bought them from for an immediate exchange or refund. However, some brands require a courier collection instead. 

If a product is "Online exclusive", like in the example below, it can only be returned via courier. To arrange a courier, open the "Help" widget at the bottom right of the screen and select "Returns". 

Once the items are collected and have arrived at our warehouse, your refund will be processed.