How do repairs work?

Modified on Fri, 1 Sep, 2023 at 3:25 PM

If the item is damaged or defective, we’ll repair, replace, or refund the item at no charge,

to the same value and in the same way that you paid for the item. We will also refund the 

assessment fee.

If the damage is due to customer negligence, we’ll repair or replace the item at the price 

provided to you in the quotation. The assessment fee will not be refunded. You’re not 

obligated to accept the quotation.

If you choose to repair the item, you will receive an email or SMS confirming the expected 

completion date. Please note that delays may occur during peak trading periods. 

You have 90 days to collect the item once it’s ready.

You can find the full terms and conditions here.

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