Updates about your order are sent to the email address and cellphone number you provided when placing it. Check that these details are correct, and check your email inbox, junk and spam folders.
Once your order has been paid, you’ll receive an order confirmation with a link to track your order in your Bash profile. There may be a short delay before your confirmation arrives.
Why is no expected date showing?
Some orders may not display a expected delivery or collection date. You can still check each parcel’s status in Orders. A missing expected date alone does not mean tracking is broken.
Where a date is shown, check parcel tracking for the latest information. The expected delivery or collection date is no longer shown after a parcel is delivered or collected, or marked returned to sender, lost or damaged.
What if I still can’t track my order?
If you are unable to track your order within 24 hours of placing it, open the Help widget at the bottom right of the screen and select Orders, Delivery & Collection to chat with us.
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