What is your delivery policy?

Modified on Thu, 23 Nov 2023 at 02:48 PM

Free delivery

Delivery is free for orders, excluding furniture, valued R500 or more. A delivery fee of R50 is charged for orders under R500.

Delivery will be made within 3 to 5 working days from the date your order was placed and takes place between 9am and 5pm from Monday to Friday, excluding public holidays.

Bash Couriers only support delivery within South Africa and to physical addresses.

You can stay up-to-date on the progress of your order by tracking it online: Track your order

Alternatively, why not try Collect?

Furniture deliveries

Furniture items are delivered separately from other items.

A delivery fee, calculated at checkout, will be applied to your furniture order. The fee is calculated using your address's distance from our warehouses. Furniture delivery fee includes unpacking, assembling, placing in the room of your choice and removing the packaging.

A Bash representative will call you after you place your furniture order to confirm delivery dates and time.

If your order includes other items than furniture as well these will be delivered separately, with no additional delivery charge.

Please ensure sufficient space to receive the goods and keep in mind that our couriers aren't able to hoist goods onto balconies.

Furniture delivery fees

Distance from warehouse	Furniture delivery fee
0 – 50km	R700
51 – 100km	R950
101 – 150km	R1700
151 – 200km	R2100
201 – 300km	R3000
301 – 400km	R3900
401 – 500km	R4700
501+ km	R6000

For any questions about your furniture delivery, please contact the warehouse closest to you:

Midrand: 011 700 9327
Cape Town: 021 928 6170
Durban: 011 700 9360

Operating hours

Monday - Friday: 8am - 4pm

Read our full Online Shopping Terms & Conditions for more details on furniture deliveries.

For RICA orders

Please note that where delivery of a SIM card takes place, you are required to have your Green Bar-Coded ID book and proof of your residential address (like a bank statement, TV license, rates or Telkom account) with you that is not older than 3 months, when the courier delivers your SIM card. If you do not have the required documentation at hand, delivery of the SIM will not be able to take place as this is a legal requirement.

Need to return something?

Remember, you have 30 days to return any unused products from the date of delivery.

For more information and product exceptions, you can refer to our full Returns Terms & Conditions as part of the Online Shopping Terms & Conditions.