I think I was charged twice, or payment failed but money was taken. What should I do?

This applies to in-store purchases made with a store assistant on BashStore (Queue Busting), where you took the items home. Online orders for delivery or collection follow the usual online process.

Ask the store assistant for help. Keep the receipt or sale reference if available, the date, amount and payment method, and proof of the charge. The issue will be investigated through the support process. Do not share your full card number, PIN or CVV.