Why am I asked to pay a deposit at checkout?

Customers who have recently opened a TFG Money Account may be required to pay a deposit when shopping online. This is a temporary measure designed to help protect and secure new accounts.

The deposit is not an additional fee-  it simply forms part of the total purchase amount.

When will I need to pay a deposit?

You may be asked to pay a deposit if either of the following applies:

• Your TFG Money Account is new, and within the first month of opening your account

• You’re buying a high-value item (items over the value of R2500,00) soon within the first 3 months of opening your account

How is the deposit amount worked out?

• The deposit is based on your total basket value

• For online orders, we apply the highest deposit required

• If only one rule applies, only that deposit is charged

• Example:
  If your account requires a 15% deposit and your basket includes a high-value item requiring 30%, you’ll pay 30% on the full basket.

How do I pay the deposit?

• Complete your payment using your TFG Money account

• You’ll then be prompted to pay the deposit

• The deposit can be paid using any other payment method

Will I always need to pay a deposit?

No. If your order requires a 15% deposit, this requirement will usually fall away once your first statement has been generated and paid.

If your order requires a 30% deposit, the requirement will usually fall away once your third statement has been generated and paid.

This is a temporary measure and does not indicate any issue with your account.

The deposit forms part of your purchase and reduces the amount billed to your TFG Money account.

Why is this different from in-store?

Online purchases apply the highest applicable deposit to keep the process secure and consistent.