What should I do if my phone is lost or stolen?

If your phone is lost or stolen, act immediately:

• Contact TFG Money support right away:

  • Customer Service: 0860 834 834

  • WhatsApp: 0860 834 834 (for balance checks and account enquiries)

  • Email: customerservices@tfg.co.za

• If you suspect fraud or unauthorised transactions, contact the Fraud Department directly:

  • Tel: 021 938 7096

  • Email: forensicsdept@tfg.co.za

• Change your Bash password as soon as possible.

• Lock or wipe your phone remotely using your device’s security settings:

  • Apple: Find My iPhone

  • Android: Google Find My Device

Acting quickly can help protect your account and prevent unauthorised activity.