What must I do if my payment is unsuccessful?

If your transaction isn't successful, you'll be sent back to our payments page. You can try again with the same payment method or a different payment method. There are a few reasons why your transaction might not be successful:

• It could be due to network instability, bank problems, or payment gateway issues. 
• One common reason for unsuccessful credit and bank card payments is 3D Secure. To approve these transactions, make sure you can access the approval prompt through your banking app on your phone. 
• If you're struggling to make an EFT payment, ensure you have entered your correct bank login details on the gateway payment page.
• RCS transactions might fail due to an incorrect OTP when verifying your transaction.
• If your TFG Money payment is unsuccessful, please contact Bash Support [email protected] to assist you.