What must I do if my payment is unsuccessful?

Modified on Fri, 01 Sep 2023 at 04:18 PM

There are a few reasons why your transaction might not be successful. 

It could be due to network instability, bank problems, or payment gateway issues. 

If your transaction isn't successful, you'll be sent back to our payments page. 

You can either try again or choose a different payment method.

One common reason for unsuccessful credit and bank card payments is 3D Secure. 
To approve these transactions, make sure you can access the approval prompt through 
your banking app on your phone. 

If you're struggling to make an EFT payment, make sure you have entered your correct 
bank login details on the gateway payment page.

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