What must I do if my payment is unsuccessful?

Modified on Tue, 17 Sep at 1:49 PM

There are a few reasons why your transaction might not be successful. 


It could be due to network instability, bank problems, or payment gateway issues. 

If your transaction isn't successful, you'll be sent back to our payments page. 

You can either try again or choose a different payment method.


One common reason for unsuccessful credit and bank card payments is 3D Secure. 
To approve these transactions, make sure you can access the approval prompt through 
your banking app on your phone. 

If you're struggling to make an EFT payment, make sure you have entered your correct 
bank login details on the gateway payment page.

RCS transactions might fail due to an incorrect OTP when verifying your transaction. 

For MoreTyme transactions, make sure you have a sufficient MoreTyme balance to complete

your payment. MoreTyme transactions also have a minimum limit of R50. 


If your TFG Money payment is unsuccessful, please contact the Bash Support team 

at support@bash.com to assist you.


Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article