I'm receiving an error when trying to log in to my profile, what should I do?

Modified on Thu, 11 Apr 2024 at 03:51 PM

Below are some common reasons for login errors and solutions to troubleshoot them:

Incorrect Username or Password:

  • Double-check that you've entered your username and password correctly. Pay attention to capitalisation and any special characters. Check that the caps-lock on your keyboard is not enabled.
  • Perhaps you are trying to log in with a different email address or mobile number that you used to register your profile? If you tried with your email try logging in with your mobile number instead. Or if you have more than one email address try another email address.
  • If you've forgotten your password, use the "Forgot Password" link on the login page to reset it. Here is a step-by-step article how to rest a password.

Profile Creation Errors:
If you've recently created your Bash profile but are experiencing login errors, it's possible that you mistyped your credentials during registration.

  • If you're unsure about your password or suspect that you mistyped it during registration, use the "Forgot Password" feature on the login page to reset it. Follow these instructions to create a new password.
  • If you're still unable to log in after verifying your registration information and attempting to log in with the correct details, contact our customer support team for further assistance. They'll be able to help you troubleshoot the issue and regain access to your account.

Browser or connectivity Issues:

  1. Try logging in using a different web browser or clearing the cache and cookies on your current browser. Sometimes, browser issues can interfere with the login process.
  2. Ensure that your browser is up to date to avoid compatibility issues with our website.
  3. Disable any VPNs or proxies that might be affecting your connection to our website.

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