If your card is lost, please email TFG Customer Services right away at customerservices@tfg.co.za to block it.
You can get a replacement card in-store for a small fee — just bring your ID along.
You can also remove the lost card from your Bash Wallet yourself. Unlinking it from your wallet does not replace the step of contacting TFG Customer Services to block it.
On the Bash app
Log in to the Bash app. Go to Wallet, then tap View account on the TFG Money Card you want to unlink. Tap Edit at the top right of the screen, then tap Unlink Card.
On bash.com
Log in to bash.com. Click the face icon to go to your wallet, then click View account on the TFG Money Card you want to unlink. Click Edit at the top right of the screen, then click Unlink Card.
Unlinking removes the card from your wallet only. It does not close your TFG Money account, and your Bash order history stays on your profile.
Linking a new card
Your card is unlinked immediately, and you can link a new TFG Money Card in the Bash app right away using your ID number, new card number or account number. Before the new card is linked, you’ll be asked to verify it with your card’s CVV (for physical cards) and a one-time PIN (OTP) sent to your email or by SMS.
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